Booking Policies, Terms & Conditions & Privacy Policy
Cancellation & Refund Policy
Cancellation by the Guest
Cancellation requests must be submitted in writing via email or WhatsApp.
Cancellation conditions depend on the specific tour, activity, accommodation, transportation, boat, or package
booked.
Deposits and Payments
Bookings may require a deposit or full payment depending on supplier requirements.
Confirmed only after required payment is received and confirmation issued.
Refunds
Refund amounts depend on cancellation conditions and supplier recovery. Bank charges, payment fees,
currency conversion differences, or non-refundable supplier charges may be deducted. Cancellation by clients is
non-refundable for any reasons once beyond allowable conditions.
Cancellation or Changes by Us
We reserve the right to modify, postpone, replace, or cancel itineraries due to
weather, sea conditions, natural disasters, government regulations, safety, or circumstances beyond control.
Alternatives will be provided where possible.
Weather & Sea Conditions
Boat and outdoor itineraries depend heavily on sea/weather conditions. Specific sites
(Padar Island, Pink Beach, Manta Point, Komodo Island) cannot be 100% guaranteed. Safety takes priority.
No-Show
Failure to arrive at the agreed meeting point without prior notice is treated as a no-show and is non
refundable.
Travel Insurance
All guests are strongly advised to obtain comprehensive travel insurance covering medical,
emergency evacuation, trip cancellation, delays, lost baggage, and adventure activities.
Terms & Conditions
Booking
Guest accepts these Terms & Conditions upon confirming any booking.
Guest Responsibility
Guests must provide accurate personal/passport details, hotel info, and special
requirements.
Health and Fitness
Guests are responsible for ensuring physical/medical fitness for selected activities (trekking,
swimming, diving, boat travel).
Itinerary Changes
Operations may adjust sequences, departure times, or destinations for safety or regulatory
reasons.
Transportation & Boats
Operated by third-party licensed local providers subject to weather, port, and park
regulations.
Personal Belongings
Guests are responsible for their own belongings at all times.
Images & Photography
Guests may be photographed for personal memories or reasonable promotional
purposes.
Force Majeure
Exemption from liability for natural disasters, extreme weather, volcanic activity, government
restrictions, etc.
Supplier Services
Independent local suppliers provide certain package elements under coordinated oversight.
Acceptance of Terms
Booking confirmation acknowledges full acceptance of these terms.
Privacy Policy
Data Collected
Full name, Email, Phone/WhatsApp, Travel dates, Number of travelers, Hotel info, Passport/ID
copies (when required), Payment details, Special requests.
Usage & Sharing
Data is used to process bookings, prepare quotes, coordinate with local suppliers (hotels, boat
operators, drivers), and improve services. We NEVER sell personal information to third parties.
Data Security & Rights
Reasonable measures are implemented to protect personal data. Guests may request
access, correction, or deletion of their personal information by contacting us.
Our Commitment & Company Info
Our Commitment: To help you discover Indonesia safely, comfortably, and authentically while providing a level of
personal service that you can trust. We are proud to share Indonesia with travelers from around the world, and we
hope to become not only your travel provider, but also your trusted local partner during your journey.
